Privacy Policy | Exchangely
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Privacy Policy

Last updated: January 26, 2025

1. Introduction

Exchangely ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our returns and exchanges management platform for Shopify stores.

2. Information We Collect

2.1 Information from Shopify

When you install our app, we access:

  • Store information (name, URL, email)
  • Order data (order numbers, items, customer details)
  • Product information (titles, variants, prices)
  • Customer information (name, email, shipping address)

2.2 Information You Provide

  • Account credentials (email, password)
  • Team member information
  • Support communications

2.3 Automatically Collected

  • IP addresses and browser information
  • Usage data and analytics
  • Cookies for session management

3. How We Use Your Information

We use collected information to:

  • Process returns and exchanges for your store
  • Generate shipping labels and track shipments
  • Send notifications to customers
  • Improve our services and user experience
  • Provide customer support
  • Comply with legal obligations

4. Data Sharing

We may share data with:

  • Shipping carriers - To generate labels and track packages
  • Payment processors - For refund processing
  • Service providers - Who help us operate our platform

We never sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures including SSL encryption, secure password hashing (bcrypt), and regular security audits. Access to data is restricted to authorized personnel only.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request data deletion by contacting us.

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data
  • Withdraw consent

8. GDPR Compliance

For EU users, we comply with GDPR requirements. Our lawful basis for processing is contractual necessity and legitimate interest. Contact our Data Protection Officer at privacy@exchangely.app.

9. Contact Us

For privacy questions or concerns:
Email: privacy@exchangely.app
Mojo Digital LLC
Egypt